Pursuant to that legislation, when processing data we will;
You give us your information when you request a design and quotation for a project with Oakland Leicester Ltd.
When someone visits www.oakland-leicester.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Like most websites, we receive and store certain details whenever you use the Oakland Leicester Ltd website. We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you. It also helps us understand how you use our website and where we can make improvements.
Third party organisations
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.
Depending on your settings and the privacy policies used by social media and messaging services like Facebook, LinkedIn or Twitter, we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.
Information available publicly
This may include information found in places such as Companies House your biography on your work website or information that has been published in articles/ newspapers.
When you arrange a design and quotation to be carried out by Oakland Leicester Ltd your name, address data, email and contact number will be stored in our CRM (Customer Relationship Management) system, EQ. Where possible we aim to keep a single record for each customer. Please be assured that we do not share your personal details with any other company without your consent. We always seek to hold your data securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect.
We may process your personal data because it is necessary for the performance of a contract. For example, if you make a purchase from us.
We may process personal data because it is in our legitimate interests to do so. For example we may use your personal information to tailor our communications to you or to invite you to an event that we may hold. We may also collect information about how you use our services (including our website) to analyse our customer base and improve our processes. Oakland Leicester Ltd also records and uses film and photographs for promotional purposes on its website, social media accounts and other formats under its legitimate interests basis for processing where it would not be necessary, appropriate or practicable to obtain your specific consent (for example, we may seek specific consent for prominent or impactful uses, but typically not for group shots, background inclusion or internal use).
We may also process your personal data (including sensitive personal data) where:
We may need to disclose your details to third parties:
This will only be with other companies that will aid us with completing your project, for example marble and granite companies that will need name and address details in order to template and fit worktops in a kitchen.
How long do we keep your information?
We may retain information for a period of six years after your association with us has come to an end. Some information may be retained indefinitely for historical, statistical or research purposes. As stated below, you have the right to require us to erase personal data.
Under the DPA you have the following rights:
Once the GDPR takes effect in May 2018, you will also have the following additional rights:
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If we do not hear from you requesting to be removed from our data base we will continue to use your information as outlined in this document and in compliance with the GDPR